Delivery Returns and Exchanges

Shipping

Processing time:

Most of our items are handmade to order. We need approx.2-3 weeks to make most pieces. If you wish for an expedited handling and processing of your order please contact us and we will get back to you to arrange a convenient delivery time frame for you.

Our One of a kind ready made Items are shipping within 1-3 business days.

We ship directly from our workshop in Athens, Greece.

*note that during holidays and sale processing and delivery times may vary

Delivery times:

Greece

Elta Courier —1-3 business days depending on location

Europe

Dhl Express— 1-3 business days depending on country and location

USA

Dhl Express — 2-4 business days depending on location

Rest of the world

Dhl Express — 2-4 business days depending on country and location

Shipping costs:

Destination Country	Estimated Cost	Expected Delivery (Business Days)*
GREECE	6.50 Euros (+ 0,50 Euro per extra Item)	1-3 Business Days
EUROPE	17.50 Euros (+ 1,00 Euro per extra Item)	1-3 Business Days
USA	29 Euros (+ 1,00 Euro per extra Item) *Taxes and Duties are INCLUDED in the price and are covered by us.	2-4 Business Days
AFRICA	40 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
ASIA	30 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
AUSTRALIA	40 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
CANADA	25 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
CARIBBEAN	30 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
ICELAND	25 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
MEXICO	25 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
MIDDLE EAST *	26 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
NORTHERN AFRICA	26 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
NORWAY	23 Euros (+ 1,00 Euro per extra Item)	1-3 Business Days
PACIFIC	35 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
SERBIA	23 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
SOUTH AND CENTRAL AMERICA	40 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days
SWITZERLAND	23 Euros (+ 1,00 Euro per extra Item)	1-3 Business Days
UKRAINE	80 Euros (+ 1,00 Euro per extra Item)	2-4 Business Days

*Shipments to Russia, Turkey and Egypt via DHL Express are not yet applicable due to customs regulations in the country. Applicable shipping method to those countries is only via registered mail standard method. We use first priority registered mail through Hellenic Post , which is safe, traceable and takes 7 – 14 working days to deliver.You will receive your order from your National Post Carrier. Online tracking services are not available from all National Post Carriers.We cannot guarantee that your parcel will be tracked online after leaving Greece, that depends from the services provided from your National Post Carrier.

CUSTOMS DUTIES AND TAXES

For Our USA Customers: All Orders are shipped with DHL express on a Delivered Duty Paid basis. This means duties and taxes are prepaid by us – you will not be asked to pay anything extra upon delivery.

For all other countries outside the European Union: Local customs duties and import taxes may apply, and these are the responsibility of the customer. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information. Duties and taxes are not included in the total at checkout.They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Important Info:

– After we have finished creating your piece you will receive an e-mail informing you that your order has shipped. The email will include a tracking number so that you can check the status of your order.

-All of our products come beautifully and safely packaged and are gift ready.

-We do not ship to PO Boxes

-Make sure your address is correct and complete when placing an order with us.

-Note that the shipping cost incurred at time of check out is non-refundable after your order has been dispatched. Customers will not be refunded the shipping cost in the event that a Shipment is refused by the receiver.

-Delivery time frames are given according to the postal services guidance and by experience they are valid . However, In some cases especially during holidays there can be delays.

-Orders sent by DHL courier post or Elta Courier are tracked . Items may need to be signed for, so if you are not at home we recommend having your item sent to your work address.

-If your order is returned to Break a stone because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

-Break a stone will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

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If your country is not available to ship to, please email us and we will assist you with your purchase.

Returns

You have 14 calendar days in total to apply for a return from the day you receive the package.

To apply: Inform us of your intent to return by sending an email at breakastonejewelry@gmail.com

All refunds will be processed minus the initial shipping charge and the return shipping cost within 1-3 days of receipt at our studio.

Returns Within Greece

Regarding returns within Greece, you must return the goods at your own cost , so ship with your chosen courier or postal company – we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number and send us an email with the tracking number too so that we can also keep an eye on the package.

If you wish for us to arrange a return with the mailing services we normally use, we can arrange that for a fee.

To return any item(s) :

Place the items in their original box with the extra velvet pouches included in the packaging for everyday use.

Return your package to:

ANGELIKI KARALI

AGIOU DIMITRIOU 22 ATHENS

ATTICA, GREECE , 10554

Returns From Europe, USA and the rest of the world

Returns are acceptable only via Dhl with a pre-booked pick up that will be issued by us and e-mailed to you following our correspondence on the return.

Return label costs:

Europe: € 20

Usa, United Kingdom and Canada: € 40

Rest of the world: €45

*Depending on location return fees may vary

To return any item(s) :

Contact us by sending an email at breakastonejewelry@gmail.com , so that we can issue a DHL return label for you to place on your package.

Place the items in their original box with the extra velvet pouches included in the packaging for everyday use.

Ιmportant information:

The cost of the return shipping will be deducted from your refund amount.
If you wish to return the item you’ve purchased and exchange for another product you will first have to return the item you’ve purchased and place a new order.
Make sure products are exactly as you received them – unworn and in original packaging. All products must be returned in their own undamaged box or pouch
If you guess your ring size and the ring needs to be altered, you will incur an alteration fee.
The used stones and other natural raw materials and products are not defective in case of insignificant deviations in form, shape, colour and weight within accepted standards of natural products due to raw materials.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
We only refund to the credit card that was used to place the order.
All refunds will be processed minus the shipping charge within 1-3 days of receipt at our studio.The amount of time your refund is reflected in your account balance depends on your bank, but typically it takes 3-5 business days for banks to process refunds once we’ve issued them.
Custom and made to order items are not eligible for returns or exchanges. However, a resizing / alteration service is available if and when possible.
We accept returns for products purchased on the Break A Stone web store only. If you purchased any of our products at a retail store or another website we can not arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies.
We do not accept or hold any liability or responsibility for loss of shipments/parcels when the customer was not being at the place indicated for delivery to pick up. We do not hold any liability and responsibility for the loss or damage of returned goods.

GIFT CARDS

We do not offer refund for Items purchased with the use of a gift card. If the buyer has used a gift card for their purchase and wants to return it, we can either exchange it with another one or we can offer a refund on any extra amount (exceeding that on the gift card) paid by them for their order. We only refund to the credit card that was used to place the order – this is to prevent fraud!

Exchanges

If you are interested in exchanging an item, please return the original item purchased within 14 days following the date of delivery, and you will be issued a credit minus the cost of shipping. You can then place a new order. We do not cover the cost of shipping for domestic and international exchanges. To return your item(s) please contact us breakastonejewelry@gmail.com

Lost or Damaged Items

The risk of loss or damages will not pass to the customer until the goods have been delivered to the customer.

If you have detected that your package is tainted or tampered with, Breakastone does not assume responsibility. Please contact us to arrange a replacement for your order.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

the item is seized by Customs or any other government agency.
the item is sent to a country where no postal or courier service exists.
the loss or damage is the result of an event beyond our reasonable control.
the loss or damage occurs after delivery.

If you have further questions please contact us at breakastonejewelry@gmail.com